FAQ

Q: How long will my order take to ship?

A: Most of the time we will get your order in the mail within 24 hours. Occasionally it will take 48. Keep in mind that we’re unable to ship packages on Sundays.

Q: How long will my order take to arrive after it has been shipped?

A: Priority mail generally takes 2-3 days to arrive. First class mail usually takes 2-5 days. These times are estimates and are not guaranteed by USPS. Please allow a week before contacting us about a package.

Q: Do you ship internationally?

A: No. We currently only ship within the USA.

Q: Do your juices contain diketones such as diacetyl, acetoin, or acetyl propionyl?

A: No. We avoid using flavorings containing diketones.

Q: Do your juices require steeping?

A: We mix our juices to order so steeping may improve or change the flavor. Steeping is not required, however.

Q: What percent of the juice is VG when I select the “Max VG” option?

A: This varies by flavor. Caramel Cappuccino, Terrible Sue, and Mint Chocolate will be approximately 95% VG. The rest of our flavors will be between 80% and 90% VG.

Q: Is your propylene glycol and vegetable glycerin USP grade?

A: Yes.

Q: Should I buy a big bottle of a flavor without trying it first in an effort to save money?

A: Probably not. People have very different tastes. You’re free to do what you want, however.

Q: Do you accept returns or exchanges? What about refunds?

A: We’re unable to resell any juice you send back to us for obvious reasons so we do not accept returns or exchanges. Buy at your own risk as we will not refund you if you happen to not like a flavor. We recommend buying 15 ml bottles or our 75 ml sample pack before buying in larger bottles for this reason.